Your satisfaction is our top priority at Peetrok!
We want you to love your bags and accessories. If something isn't quite right, here's our hassle-free returns and exchange policy
Damaged or Defective Items:
- 48-Hour Notice: Notify us within 48 hours of receiving your order if there are any damages or defects. We'll gladly arrange a replacement or refund.
- Smooth Replacements: Let us know if you prefer a replacement, and we'll get a fresh bag or accessory to you ASAP.
Returns & Exchanges:
- 7-Day Window: You have 7 days from delivery to request a return or exchange. Simply contact us to get started.
- Easy Exchanges: No problem if you want to switch styles! Choose your new item and we'll take care of the rest.
- Refunds Explained: If you prefer a refund, we'll process it once we receive the returned item. You can expect to see the funds back in your account within 7 business days.
Non-Returnable Items:
- Final Sale: Please note that some items marked as "final sale" are not eligible for returns or exchanges.
- Hygiene & Intimate Products: For hygiene reasons, certain personal care and intimate items cannot be returned.
Contact Us:
Have any questions? We're here to help! Feel free to reach out to our friendly customer service team:
- Email: manugraison103@gmail.com
- Phone: 7034327242