Your satisfaction is our top priority at Peetrok!

We want you to love your bags and accessories. If something isn't quite right, here's our hassle-free returns and exchange policy

Damaged or Defective Items:

  • 48-Hour Notice: Notify us within 48 hours of receiving your order if there are any damages or defects. We'll gladly arrange a replacement or refund.
  • Smooth Replacements: Let us know if you prefer a replacement, and we'll get a fresh bag or accessory to you ASAP.

Returns & Exchanges:

  • 7-Day Window: You have 7 days from delivery to request a return or exchange. Simply contact us to get started.
  • Easy Exchanges: No problem if you want to switch styles! Choose your new item and we'll take care of the rest.
  • Refunds Explained: If you prefer a refund, we'll process it once we receive the returned item. You can expect to see the funds back in your account within 7 business days.

Non-Returnable Items:

  • Final Sale: Please note that some items marked as "final sale" are not eligible for returns or exchanges.
  • Hygiene & Intimate Products: For hygiene reasons, certain personal care and intimate items cannot be returned.

Contact Us:

Have any questions? We're here to help! Feel free to reach out to our friendly customer service team:

  • Email:
  • Phone: 7034327242